double check your mac number and also u have entered the portal name correctly from email that was sent you. also you could try resetting the box in settings. also u can try deleting the info in portal 1 and enter it in portal 2 instead. if you get the chance bin the 250 and buy the 254 much better and quicker
offers a faster and more powerful 650 MHz media processor (STi Н207), additional RAM 512 MB and HDMI 1.4A interface supporting the highest video resolution. Increased performance allows for resource-intensive applications and more playback features including 3D Video.